Frequently Asked Questions

Here's some of our most frequently asked questions. If you can't find the answer to your question, just email us at info@urbanovillage.com

Who is Urbano Village?

Urbano Village is your source of quality apparel, gifts and homewares with a social conscience. We scour the globe to offer you the opportunity to discover treasures you'll love without compromising what’s important. Partnering with designers around the world, we bring you the products and stories of a positive future for all of us.

Read more about the Urbano Village philosophy, values and name here.

Out of Stock Items

Some of our most popular items may sell out quickly. If an item is out of stock, you can select an option on the product page to receive an email notification when the product is back in stock. You can also email us at info@urbanovillage.com and let us know what you are looking for. We can help by suggesting alternatives or giving you an indication of when stock might come in.

Feedback

Whether you love or hate something, we would love to hear about it. Your feedback helps us improve, so don't hesitate to email us at info@urbanovillage.com

Currency

Unless otherwise stated, all prices quoted are in Australian dollars and where applicable, inclusive of goods and services tax (GST). GST does not apply to the purchase of Gift Cards. Any fees and charges (e.g. Delivery Fees) also include GST where applicable.

Returns

Please see our Returns Policy to find out how to return your purchase. Please note that some items are non-returnable, such as gift cards, sale items and perishable products. For more information see our Returns Policy.

Gift Cards

Our online Gift Cards can be purchased here. You can select any combination of $25, $50, $100 or $150 Gift Cards. Our Gift Cards are sent by email for easy redemption online. After you place your order, you can decide whether to have the Gift Card sent directly to the recipient with your own personalised message, or if you prefer, to have the code sent to yourself.

Please note:

• Valid for 12 months.
• Redeem at checkout.
• If your order is less than the Gift Card amount, simply come back and shop again! The amount left over will remain until the Gift Card is completely used or expires.
• If your order is higher than the amount you’ll be required to pay the balance.

Shipping

You can find out more about our Shipping information here.

Privacy

Our Privacy Policy can be found here.

Terms and Conditions

Our Terms and Condition can be found here.